Something Broke. We Fix It. No Contract Required.
Time and Material (À La Carte) Hardware & Infrastructure Support
Something broke. There’s no support contract. You still need help fast. Extended Technical Solutions provides on-demand Time and Material support delivered by senior engineers for servers, storage, and networking.
No Support Contract? No Problem.
When you’re in free fall, we can be there to catch you. Time and Material support allows you to engage expert engineering help
What Is Time and Material Support?
Time and Material is a pay-as-you-go support model billed based on actual labor and parts used. It’s ideal for emergency break/fix, out-of-warranty systems, complex troubleshooting, installations, relocations, and short-term projects.
When to Use Time and Material Support
• Emergency break/fix and critical outages
• Out-of-warranty or end-of-life hardware
• Complex troubleshooting and root cause analysis
• One-time installations, migrations, or moves
• In-house IT teams needing occasional SME assistanc
How Time and Material Support Work
Rapid Intake & Assessment
We gather details, error messages, history, and system outputs to assess the issue.
01
Solution Alignment
We recommend the right Time and Material package or project scope.
02
Immediate Execution
A ticket is opened, billing is authorized, and engineers begin work immediately.
03
Transparent Billing and Add to a Contract
Pay only for approved hours and materials used — no surprises.
04
Why Extended Technical Solutions
- Senior L3 engineers — no junior handoffs
- Immediate response with real-world enterprise experience
- Multi-vendor expertise across servers, storage, and networking
- Enterprise-grade processes with flexible engagemen
Where Support Contracts Fit
While Time and Material support delivers fast, flexible assistance, contracted customers receive priority response, SLA coverage, stocked parts, and faster recovery times. If uptime is critical, a support contract is often the most cost-effective option.
Already Have Issues but Want a Contract?
No problem. We can bundle Time and Material work to stabilize your environment first, then transition you into a support contract with incentives and discounts.
Something Broke? Let’s Fix It.
Call Us Now
Check It Now
We switched to Extended Technical Solutions after our OEM costs kept climbing. The difference has been noticeable faster responses, less downtime, and real savings. It just feels more practical.
Get in touch
Let’s discuss how we can simplify your operations and accelerate growth.
The Hardware Brands we Support.
We Support a Wide Variety of Manufacturers
Learn More on our Blog.
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Be The Hero. Call ETS Before The Problems Escalates.
Extended Technical Solutions has been helping clients keep their data centers running since 2003, with or without a long-term contract. Whether you need one repair or full-stack coverage, we move fast, communicate clearly, and get it done.
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SLA Options Available
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