Smarter Third-Party IT Maintenance
That Beats OEM Limits
Why Switch to Third-Party Maintenance
Gain greater control over your IT infrastructure with flexible, cost-effective maintenance solutions designed to reduce downtime, extend hardware life, and improve overall performance.
- Lower Costs: Reduce IT maintenance expenses compared to OEM contracts without compromising performance or uptime.
- Flexible SLAs: Choose from 24×7, 8×5 NBD, or customized support plans tailored to your business needs.
- EOSL Coverage: Extend the life of legacy hardware with reliable support beyond OEM end-of-service limits.
- Faster Response: Get direct access to skilled engineers, quick issue resolution, and efficient parts replacement.
- Predictable Budgeting: Benefit from transparent pricing with no hidden costs across all assets and locations.
What XTEKPROTECT™ includes
- Help desk & remote diagnostics
- Onsite engineer dispatch
- Advance parts replacement (no returns required)
- Root cause analysis & reporting
- Multi-vendor coverage (servers / storage / network)
Looking for EOSL hardware support? Explore our complete End-of-Service product coverage.
Our Services
Comprehensive third-party IT maintenance for Dell and HPE servers, storage, and network infrastructure—designed to improve performance, reduce costs, and extend hardware lifecycle.
Server
Support for Dell PowerEdge, HPE ProLiant, IBM Power Systems, Cisco UCS, Lenovo, Supermicro, and other enterprise server platforms with reliable maintenance and expert support.
Storage
Maintenance for NetApp FAS/AFF, Dell EMC (PowerMax, Isilon, XtremIO), Hitachi Vantara G Series, and other storage systems with high-performance support and uptime assurance.
Network
Third-party support for Cisco Catalyst and Nexus, Juniper, Arista, and core data center networking devices—ensuring secure, stable, and high-performing network operations.
Flexible plans & SLAs
Choose a plan to match each site, asset, and uptime requirement. Mix tiers across your fleet.
| Plan | Coverage | SLA | Includes |
|---|---|---|---|
| 8×5 / NBD | Business hours, next business day onsite | 8×5 | Help desk, remote diagnostics, advance parts, onsite engineer |
| 24×7×4 | Round-the-clock coverage | 4-hour onsite response | Priority dispatch, expedited parts, continuous support |
| Custom / Hybrid | Blend tiers by asset/site | As required | Optional add-ons (parts-only, software triage, reporting, more) |
Break/Fix: No Contract? We Fix It—Then Cover It
Need urgent IT hardware repair without a support contract? Our Break/Fix services provide fast, one-time resolution with expert engineers and rapid parts delivery—then seamlessly transition your assets into a tailored maintenance plan.
Enterprise Repair Services
Get reliable repairs for servers, storage, and network systems across Dell, HPE, IBM, Cisco, NetApp, and other enterprise platforms.
Clear, Predictable Pricing
Choose time-and-materials or fixed diagnostics. Convert to a support contract within 30 days and apply diagnostic costs toward your first-year coverage.
Effortless Contract Enrollment
After resolution, select your SLA—24×7, 8×5 NBD, or hybrid options—with prorated coverage designed to match your infrastructure needs.
The ROI of XTEKPROTECT
- Lower TCO: Cut IT maintenance costs without compromising SLA performance or service quality.
- Extended lifecycle: Maximize hardware value by supporting stable EOSL and post-warranty equipment.
- Uptime you can trust: Fast triage, local parts availability, and certified field engineers ensure continuity.
- No vendor lock-in: Flexible multi-vendor IT support designed around your infrastructure needs.
- Transparent reporting: Access clear ticket metrics, RCA insights, and proactive service reviews.
Comparing against OEM?
After resolving the issue, easily transition your equipment into a customized support contract designed for your infrastructure needs. Choose from flexible SLA options including 24×7, 8×5 NBD, or hybrid coverage models. Our seamless enrollment process ensures no downtime gaps, while prorated plans help you optimize costs. With ongoing maintenance, proactive support, and access to certified engineers, you gain long-term reliability, improved system performance, and complete peace of mind across your IT environment.
How onboarding works
1
Assessment & Audit
Audit IT assets, evaluate SLAs, and analyze incident history to identify performance gaps and cost-saving opportunities.
2
Custom Quote & Plan
Build a right-sized third-party maintenance plan by site and device, aligning SLAs with business priorities and uptime goals.
3
Transition & Logistics
Manage parts staging, access coordination, and operational runbooks to ensure a seamless transition with minimal disruption.
4
Operate & Optimize
Deliver ongoing multi-vendor support, optimize performance, and continuously improve uptime through proactive service management.
Frequently Asked Questions
Everything you need to know about our third-party maintenance, SLAs, and coverage.
Do you support Dell hardware after EOSL?
Most clients lower maintenance costs by 40 to 70 percent compared to standard renewals while maintaining incredible speeds.
What SLAs are available?
Yes. We specialize in expanding the life of stable hardware well beyond the original vendor support window.
What do you need for pricing?
We offer Next Business Day and 4 hour onsite response options to fit your exact operational needs perfectly.
How much can I save by using your support for Dell hardware after EOSL?
We need hardware models, serial numbers, total quantities, physical locations, and your desired service level agreement.
What kind of support can I expect for my Dell hardware after EOSL?
No. We operate entirely through channel partners, resellers, and managed service providers to protect your business relationships.
Ready to compare against your OEM renewal?
Multi-Vendor IT Infrastructure Coverage
Comprehensive multi-vendor IT support across servers, storage, tape systems, networking, and hyper-converged infrastructure—optimized for performance, uptime, and cost efficiency.
| Manufacturers | Servers | Storage | Tape Libraries | Networking | Hyper-Converged | Misc. |
|---|---|---|---|---|---|---|
| HPE / HP | ProLiant, Blades, Alpha/RISC, Legacy Compaq & PARISC | EVA, StoreOnce, 3PAR, SureStore | MSL Series, ESL Series | SNx & StoreFabric, Arista, Aruba | SimpliVity, Nimble | KVMs, KVM Switches |
| Dell EMC | PowerEdge Rack & Towers | VNX/e, Compellent, EqualLogic, Clariion, Isilon, Data Domain, PowerVault | Dell PV LTO Systems, VTL DD Systems | Brocade / Cisco Switches | — | KVM, KVM Switches |
| Oracle Sun / STK | E, F, V, Netra, Sun Fire T Series | Legacy STK D & FLX Series | L20/L40/L80/L180/L700/L1400, SL500/SL8500/SL3000, PowderHorn, Timberwolf, Streamline, LSI 2K/GK Series | Brocade / Cisco Switches, ES Series | — | — |
| IBM / Lenovo | X, N, I, P, AS-Series, Z-BC | Shark, ES, FAST T-Series, DS-Series | TS1000–7000, LTO3–LTO8 | SAN B & C Switches, FS & MXS | ThinkAgile Series | KVM, KVM Switches |
| Cisco UCS | UCS Series, CS-Series | UCS S-Series | — | Catalyst, Nexus, ISR, WLAN Controllers, AP Series | — | — |
| Hitachi Vantara | — | VSP, AMS, USP, USP-V | — | — | — | — |
| NetApp | — | FAS / AFF Series | — | — | — | — |
| Broadcom / Brocade | — | — | — | Fibre Channel & SAN Switching | — | — |
| Other OEMs | Supermicro, Fujitsu | Spectra Logic, Overland | Scalar Series | Arista, Aruba | Nutanix | — |
Request a Quote
Submit your asset details, including models, serial numbers, locations, and required SLAs. Our team will provide a detailed, apples-to-apples quote outlining coverage, parts strategy, response times, and cost-saving opportunities.