F5 Third Party Maintenance for
BIG-IP, VIPRION, and iSeries Systems
40–70% Lower Cost
24×7 SLAs + 4-Hour Onsite
Flexible coverage (8×5 NBD or 24×7/4-hour) with parts staging near your locations for fast turnarounds.
Direct L3 Expertise
No scripts. Go straight to senior HPE specialists for ProLiant, Synergy, 3PAR/Nimble, Alletra & more.
Extend the Life of Your F5 SAN Infrastructure With Complete Maintenance and Support
Reduce OEM maintenance costs with direct access to experienced Tier 3 engineers, faster support response, comprehensive IT maintenance services, and flexible coverage for your F5 environment.
We Add Experts to Your Team
At Extended Technical Solutions, we understand how critical F5 load balancers and application delivery controllers (ADCs) are to enterprise networks. Our Level 3 engineers specialize in F5 BIG IP, VIPRION, and iSeries systems, bringing extensive experience across hardware components, software modules, and traffic management configurations. With a single call, you gain access to professional server support and engineers who function as an extension of your internal IT team, ready to diagnose, repair, and optimize your F5 infrastructure.
Focus on Priorities While We Maintain Systems
- Wasted Time: Complex OEM escalation paths delay response and resolution, impacting uptime for mission-critical applications.
- Resource Misallocation: End-of-service-life (EOSL) announcements often pressure teams to replace fully functional hardware, which diverts funds from true modernization efforts.
Unbiased Recommendations
When relying solely on OEM contracts, hardware refreshes often take priority over practical repair options. If a BIG-IP device fails, the typical response is “replace it,” even when the fault can be corrected efficiently.
ETS offers a vendor-neutral approach built on transparency and uptime. We provide firmware guidance, proactive sparing strategies, and clear SLA commitments. Our third-party maintenance services extend the life of your F5 environment while keeping your support costs predictable and free from OEM sales pressure.
Empower your team with expert F5 support that safeguards uptime, performance, and security without the OEM premium.
“Switching to ETS for our F5 support reduced our maintenance costs by 58% in just 13 days. They helped us extend the life of our F5 BIG-IP appliances and their L3 engineers kept our application delivery infrastructure running smoothly.”
— William Randa, Senior Network Architect, International Retail Group
F5 Support FAQs
Everything you need to know about our F5 third-party maintenance, SLAs, and coverage.
What SLAs are available?
ETS offers 8×5 Next Business Day and 24×7 4-Hour Onsite SLAs, plus custom options with local sparing and global logistics coverage.
What do you need for a custom quote?
To give you a personalised IT maintenance quote, we will need models, serials, quantities, locations, and SLA preference. You will receive the quotes within 1 business day.
How much can I save by using your support for F5 systems?
With ETS third-party maintenance support, you can save up to 40-70% based on your infrastructure and maintenance requirements.
What kind of support can I expect for my F5 systems after EOSL?
ETS provides hardware break fix support, spare parts replacement, and direct access to Level 3 engineers with experience across F5 ADC environments.
Do you support F5 hardware that has reached End of Service Life (EOSL)?
ETS supports a wide range of F5 platforms including BIG-IP appliances, VIPRION chassis systems, and iSeries hardware. Our engineers have extensive experience working with F5 ADC environments across multiple generations of infrastructure.
Which F5 platforms and models do you support?
Yes. ETS specializes in supporting F5 systems that have reached OEM End of Service Life. We help extend the operational life of stable BIG-IP appliances using certified spare parts, experienced engineers, and flexible SLAs.
How quickly can F5 support coverage begin?
In most cases, support can go live in under two weeks. After reviewing your model and serial list, we map the SLA by location, stage spare parts where needed, and complete readiness checks before activation.
Do you provide support for multi-site F5 environments?
Yes. ETS supports single-site, multi-site, and global F5 deployments. Our logistics network allows us to position spare parts regionally and provide consistent support coverage across multiple locations.
Ready to compare against your OEM renewal?
Send your model and serial list to receive a customized savings report.