Elite Hitachi Storage Support.
40–70% Less
Than OEM.
With Extended Technical Solutions, you command absolute reliability for your Hitachi Vantara and HDS environments long after the OEM warranty expires or end-of-service life (EOSL) hits.
40–70% Lower Cost
Stop overpaying for forced hardware refreshes. We safely extend your stable Hitachi systems well past EOS/EOSL, certified spare parts and seasoned storage engineers to drastically reduce your OPEX.
24×7 SLAs + 4-Hour Onsite
Total geographic flexibility. Whether you need 8×5 NBD or mission-critical 24×7/4-hour response times, our localized, forward-deployed parts staging guarantees rapid turnaround when it matters most.
Direct L3 Expertise
Skip the Tier 1 triage desk entirely. Get immediate, direct access to elite Level 3 storage specialists who know Hitachi VSP, HUS, USP, and AMS architectures inside and out.
Extend the Life of Your Hitachi Storage Infrastructure
Take back control of your IT budget while unlocking faster response times, highly flexible coverage, and direct access to specialized engineers for your entire Hitachi storage footprint.
We Add Experts to Your Team
At Extended Technical Solutions, we recognize the critical workloads running on your Hitachi infrastructure. Our Level 3 engineers carry deep, specialized knowledge across legacy HDS and modern Hitachi Vantara arrays. When you call us, you aren’t just getting a break-fix vendor; you’re gaining an elite extension of your IT operations, ready to seamlessly diagnose, optimize, and repair your complex storage environments with absolute precision.
Focus on Your Priorities
OEM renewal cycles and aggressive EOSL timelines are designed to force capital expenditure and introduce unnecessary migration risks. We eliminate those pressures. The most common challenges we immediately resolve include:
- Bloated Response Times: OEM escalation queues waste precious hours, leaving your critical storage pools vulnerable to extended performance degradation.
- Capital Drain: Arbitrary end-of-life dates force organizations to rip and replace perfectly healthy arrays instead of extracting their full ROI
By delivering uncompromising SLAs, proactive parts stocking, and rapid field deployment for your Hitachi systems, ETS ensures your resources remain fiercely focused on innovation and growth—not vendor-dictated hardware refresh cycles.
Unbiased Recommendations
If you rely exclusively on OEM support, every capacity or performance conversation inevitably leads to a sales pitch for new hardware. Outages are weaponized to sell upgrades, regardless of what actually serves your architecture best.
ETS operates completely differently. Our vendor-neutral approach is singularly focused on your uptime, operational stability, and budget. We deliver transparent sparing strategies, precise diagnostics, and proven repair methodologies that vastly extend the operational lifespan of your Hitachi arrays. No hidden agendas. No forced migrations. Just relentless support that protects your uptime and permanently eliminates unnecessary refresh spending.
“ETS slashed our Hitachi storage maintenance OPEX by over 60% while dramatically improving our time-to-resolution. Bypassing the Level 1 helpdesk and going straight to L3 experts changed the way we operate.”
— IT Director, Global Financial Services Provider
Hitachi Support FAQs
Everything you need to know about our third-party maintenance, SLAs, and Hitachi coverage.
Do you support Hitachi hardware after EOSL?
Yes. We offer all hardware maintenance and support for Hitachi Vantara and legacy HDS equipment years after the OEM has declared End of Service Life (EOSL) or End of Support.
Which specific Hitachi product lines do you cover?
Hitachi Enterprise Storage: VSP (Virtual Storage Platform), HUS (Hitachi Unified Storage), USP (Universal Storage Platform) and AMS (Adaptable Modular Storage) series.
What SLAs are available?
We also provide fully configurable SLAs ranging from mission-critical 24x7x365 with a 4-hour onsite reaction to 8×5 Next Business Day (NBD). You can combine SLA levels by individual array, per site or operational requirement.
Will my team have to wait in a Tier 1 escalation queue during an outage?
Absolutely not. ETS smashes the typical support bottleneck. By opening a ticket directly, you are bypassing Tier 1 altogether and connecting directly to a Level 3 Hitachi specialist who can immediately start diagnosing the fault.
What do you need for pricing?
A list of your Hitachi models, configurations, geographic locations, and the desired SLA coverage level for each asset is all we need to prepare an accurate quote.
How much can I save by using your support for Hitachi hardware after EOSL?
Storage OPEX is reduced by 40% – 70% by our clients compared to comparable OEM renewal contracts, while the capital expenditure of a forced hardware refresh is also avoided completely.
What kind of support can I expect for my Hitachi hardware after EOSL?
You receive uncompromising, enterprise-grade support. This includes ensuring that SLA response times are honored, proactively stocking certified Hitachi replacement parts across your facilities in support and providing immediate access to Level 3 storage engineers.