Stop Forced Refreshes: Performance Driven HCI Support on Your Terms
Why Choose Third-Party Support for Your HCI Environment?
Hyper-converged infrastructure collapses compute and storage into software-defined building blocks that scale linearly, but OEM renewals and rigid lifecycle gates often introduce unnecessary costs and forced refresh pressure. ETS provides a stable, supportable alternative that keeps your clusters running on your timeline.
- Drastically Reduce OPEX
- Post-Warranty & EOSL Stability
- Transparent SLA & Inventory Visibility
- Software Policy Alignment
Focus on Your Priorities
- Node Hardware Support: DIMMs, NVMe/SSD/HDD storage, PSUs, fans, and controllers.
- Firmware & Upgrade Management: Including documented rollback procedures.
- Networking & Hypervisor Integration: NPIV, MPIO, and networking configurations like LACP/VLANs.
- Proactive Sparing: Field Replaceable Units (FRUs) to minimize Mean Time to Repair (MTTR).
- Quarterly Operational Reviews: On incidents, Clear-To-Threshold Response (CTTR), and sparing efficiency.
Supported HCI Platforms
We cover all major HCI platforms to ensure you are prepared at all times.
Nutanix Support
- We support the NX Series and all OEM variants, including Dell XC, Lenovo HX, and HPE DX. Our engineers respect all AOS/Prism considerations to ensure seamless node repair and parts replacement.
- Specific runbooks for disk, NIC, PSU, and DIMM faults.
- Managed firmware and hypervisor alignment windows.
Dell VxRail Support
- Maintain your VMware-optimized HCI systems (vSAN/vSphere) without the OEM price tag. We maintain node hardware while strictly adhering to VxRail HCI System Software policies.
- Hardware RMA and specialized FRU logistics.
- Maintenance windows designed for vSAN-aware environments.
Lenovo HX Support
- ETS supports Nutanix platforms built on Lenovo ThinkAgile HX hardware. We manage the entire lifecycle of the nodes, from component replacement to firmware tracking.
- Full compute and storage component replacement.
- SLA reporting and lifecycle tracking for the entire cluster.
HPE SimpliVity Support
- Our team supports these all-in-one platforms by coordinating hardware replacements with your existing OEM software environment.
- Replacement of CPUs, memory, drives, and power supplies.
- HA/DR runbook alignment to ensure version consistency across your sites.
Our Risk-Mitigation Strategy
We don’t just react to failures; we prevent them through a structured operational framework.
Stabilize first
Every engagement begins with health checks, log reviews, and firmware updates to ensure a secure baseline.
Forward Stocking
We place critical parts near your physical sites to ensure the fastest possible response times.
Clear Documentation
We utilize detailed fault trees and dependency guides to simplify troubleshooting and improve efficiency.
Continuous Improvement
Quarterly reviews of sparing profiles and CTTR data allow us to refine your infrastructure roadmap.
Frequently Asked Questions
Stay updated on all necessary information on our Hyper-Converge Support model.
Can you coordinate with our hypervisor and platform subscriptions?
Yes, we maintain hardware stability while ensuring full alignment with your existing AOS, vSphere, or platform software policies.
Do you support mixed vendors and co-term contracts?
We specialize in consolidating multi-vendor HCI environments—like Nutanix on Dell and HPE—into a single, streamlined support contract.
What about parts availability for older nodes?
We maintain an extensive global inventory of certified FRUs specifically to support legacy and post-EOSL hardware.
How do you handle firmware updates without OEM access?
We utilize proven runbooks to execute firmware alignment and upgrades, including verified rollback procedures for safety.
Does third-party support void my software licenses?
No; hardware maintenance is independent of your software entitlements, and we respect all platform-specific software boundaries.
What is your guaranteed response time for critical failures?
We offer transparent, mission-critical SLAs backed by forward-stocked parts located near your physical data centers.
How do you ensure stability before taking over a cluster?
Every engagement begins with a deep-dive health check and log review to stabilize the environment before we assume support.
Our Services
Third-party hardware maintenance for Dell & HPE servers, storage & network
Server Maintenance
Storage Maintenance
Post-EOSL Support
