Mission-Critical IBM Support:
Elite L3 Expertise
Without the OEM Price Tag
Reliable third-party support for IBM infrastructure with cost-effective, customized solutions. Extend stable environments and avoid forced refresh cycles with SLA flexibility and proactive sparing.
Flexible SLAs
Choose the response time that fits your workload: 24×7×4, 8×5, or Next Business Day (NBD) options.
Proactive Sparing
We don’t wait for a failure to ship. Critical IBM parts are staged locally to your data centers for immediate replacement.
Multi-Site Coverage
Streamline your maintenance across the U.S., Canada, and the Caribbean with a single, dedicated support partner.
Extend the Life of Your IBM Infrastructure
Reduce OEM maintenance costs while gaining direct access to experienced engineers, faster support response, and flexible coverage for your IBM environment.
Apples-to-apples coverage
We match your hardware list and operations to the right SLA and sparing plan—so expectations stay clear.
Lifecycle-first strategy
Support for stable systems beyond OEM warranty aligned to your refresh timeline—not vendor quarter pressure.
Enterprise logistics
Dispatch coordination and regional spares for multi-site environments across the U.S., Canada, and the Caribbean.
Supported HPE Platforms
Keep your IBM platforms running longer with flexible, cost-effective third-party support.
IBM Power server environments
Third-party maintenance for IBM Power estates (pSeries) supporting stable, mission-critical workloads.
IBM storage arrays
Support for production and DR storage environments, including FlashSystem, DS series, and legacy Storwize—aligned with your sparing strategy.
AIX-focused hardware planning
Hardware-layer support for AIX and IBM i / AS400 shops, including proactive parts planning and multi-site standardization.
Coverage options
Parts-only, parts + labor, break/fix, proactive sparing.
Operational fit
Data center, colo, branch, single-site, and multi-site configurations.
Fast quote
Submit your device list → Confirm coverage → Choose your SLA.
IBM Support FAQs
Everything you need to know about our third-party maintenance, SLAs, and coverage
Do you support IBM hardware after EOSL?
Yes. We focus on providing IBM Power Systems and storage maintenance long after the OEM considers them to have reached EOSL (End of Service Life).
What SLAs are available?
From 24×7×4 onsite response, to 8×5 Next Business Day, to customized proactive sparing programs in which parts are located on-site at your facility.
What do you need for pricing?
All we require is your headset number, model numbers, and the position of the physical hardware to check local sparing capability.
How much can I save compared to IBM direct support?
By switching to our third-party model, the vast majority of organizations save between 40% and 70% compared with IBM’s standard maintenance contracts.
What kind of support can I expect for my IBM hardware after EOSL?
You have enterprise-grade hardware support, which means you get certified replacement parts and direct access to Level-3 engineers with AIX and IBM i domain knowledge.
Can you support multi-site IBM deployments?
Yes. Standardized support throughout the U.S., Canada, and the Caribbean that guarantees similar SLAs for each of your branches and data center locations.
How do you handle parts for older IBM Power systems?
We have new, tested, certified components for IBM in inventory — disks, motherboards and power supplies staged regionally to support your 4-hour or NBD needs.
Extended Technical Solutions helped us significantly reduce our data center maintenance costs without compromising reliability. Their engineers respond quickly, and the support quality has been excellent. We were able to extend the life of our servers and storage systems while keeping our operations running smoothly.
Extended Technical Solutions helped us significantly reduce our data center maintenance costs without compromising reliability. Their engineers respond quickly, and the support quality has been excellent. We were able to extend the life of our servers and storage systems while keeping our operations running smoothly.
Extended Technical Solutions helped us significantly reduce our data center maintenance costs without compromising reliability. Their engineers respond quickly, and the support quality has been excellent. We were able to extend the life of our servers and storage systems while keeping our operations running smoothly.
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